Remote Chat Support Specialist

Job Description:

Nedbank Group is seeking a Remote Chat Support Specialist to join our team in Durban, KwaZulu Natal, ZA. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Provide customer support via chat, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner - Maintain a high level of customer satisfaction by demonstrating excellent communication skills and professionalism - Utilize problem-solving skills to effectively resolve customer concerns and escalate issues as needed - Manage time efficiently to handle multiple chat conversations simultaneously - Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements: - Confident and resilient personality traits - Strong problem-solving skills - Excellent time management abilities - Minimum of 2 years of experience in a customer support role - Proficiency in written communication and typing skills - Ability to work independently and as part of a team

Benefits: - Parental leave - Free food during shifts - Paid overtime opportunities

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to promoting a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

Deadline to Apply: June 12, 2024

If you meet the requirements and are looking for a rewarding opportunity to provide excellent customer support from the comfort of your own home, we encourage you to apply for the Remote Chat Support Specialist position at Nedbank Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.