Remote Chat Support Specialist

Job Description:

As a Remote Chat Support Specialist at Woolworths Holdings, you will be responsible for providing exceptional customer service through online chat support. Your primary role will be to assist customers with inquiries, resolve issues, and ensure a positive customer experience. This is a part-time entry-level position that requires zero years of experience.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner through online chat. 2. Assist customers with order placement, product information, account inquiries, and technical issues. 3. Resolve customer complaints and escalate complex issues to the appropriate department. 4. Provide accurate and up-to-date information to customers regarding products, promotions, and policies. 5. Identify opportunities to upsell or cross-sell products and services to customers. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Meet or exceed performance goals for customer satisfaction, response time, and resolution.

Requirements: 1. Hardworking and energetic personality traits. 2. Strong negotiation skills and strategic planning abilities. 3. Excellent written communication skills. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in using communication tools and platforms. 6. Flexibility to work different shifts as needed.

Benefits: 1. Company-provided equipment for remote work. 2. Profit-sharing opportunities based on performance. 3. Company transportation for onsite training or meetings.

Working Environment: At Woolworths Holdings, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.