Chat Support Specialist - Work from home

Job Description: Netcare is currently seeking a Chat Support Specialist to join our team of dedicated professionals. This position offers the flexibility of working from home, making it perfect for individuals located in Johannesburg, Gauteng, ZA. We are looking for passionate and motivated individuals who are eager to provide exceptional customer service through chat support.

Responsibilities: - Respond to customer inquiries and provide support through chat - Troubleshoot technical issues and provide solutions to customers - Ensure customer satisfaction by addressing concerns and providing helpful information - Collaborate with team members to improve processes and enhance the customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills and the ability to effectively communicate through chat - Strong analytical skills to identify customer needs and provide solutions - Leadership skills to take charge of situations and guide customers through the support process - Ability to work independently and manage time effectively - High-speed internet connection and a quiet work environment conducive to chat support

Benefits: - Paid sick leave for part-time employees - Free food provided during work hours - Profit sharing opportunities for outstanding performance

Working Environment: At Netcare, we empower our employees to take ownership of their work and make impactful decisions. We provide a supportive environment where collaboration and innovation are encouraged. Join our team and make a difference in the lives of our customers.

Deadline to Apply: Please submit your application by July 13, 2024.

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.