Remote Client Relations Assistant

Job Description:

Massmart Holdings is seeking a part-time Remote Client Relations Assistant to join our team in Cape Town, Western Cape, ZA. The successful candidate will be responsible for managing client relationships remotely, providing excellent customer service, and assisting with various client inquiries and requests. This role is at the Associate Level and requires at least 4 years of experience in a similar position.

Responsibilities: - Build and maintain strong relationships with clients through remote communication channels - Address client inquiries and provide timely and relevant information - Assist clients with account setup, troubleshooting, and technical support - Coordinate with internal teams to resolve client issues and ensure customer satisfaction - Proactively identify and address potential client concerns or opportunities - Provide regular updates and reports on client interactions and feedback - Collaborate with colleagues to continuously improve client communication and service processes - Adhere to company policies and procedures regarding client relations and data privacy

Requirements: - Bachelor's degree in Business Administration, Communication, or related field - Proven experience in client relations or customer service roles - Excellent communication skills and ability to build rapport with clients remotely - Strong organizational skills and attention to detail - Proficiency in remote communication tools and CRM software - Adaptable and resilient attitude towards challenges and changing circumstances - Emotional intelligence and leadership skills to navigate complex client interactions - Ability to work independently and collaboratively in a remote environment

Benefits: - Medical coverage - Profit sharing - Retirement plan

Working Environment: At Massmart Holdings, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and continuous learning, and strive to provide a supportive and inclusive work environment for all team members.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.