Remote Client Relations Manager

Job Description:

Vodacom Group is seeking a Remote Client Relations Manager to join our team in Johannesburg, Gauteng, ZA. This part-time position is ideal for an experienced professional who is confident, passionate, and excels at building relationships with clients. As a Mid-to-Senior Level Client Relations Manager, you will be responsible for managing client accounts remotely and ensuring the satisfaction of clients with our products and services.

Responsibilities: 1. Develop and maintain strong relationships with clients via phone, email, and video conferencing. 2. Act as the main point of contact for clients, addressing any concerns or issues in a timely and professional manner. 3. Collaborate with internal teams to ensure the timely delivery of products and services to clients. 4. Identify opportunities to upsell products and services to existing clients. 5. Create and deliver presentations to clients to showcase new products or services. 6. Monitor client satisfaction levels and identify areas for improvement. 7. Analyze client data and reports to track performance and identify trends. 8. Negotiate contracts and agreements with clients to ensure mutually beneficial outcomes. 9. Provide exceptional customer service and support to clients at all times.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum of 7 years of experience in client relations or account management. 3. Excellent communication and interpersonal skills. 4. Strong negotiation skills and emotional intelligence. 5. Ability to work independently and remotely. 6. Proficient in Microsoft Office and CRM software. 7. Ability to prioritize tasks and manage time effectively.

Benefits: 1. Free accommodation for remote work. 2. Travel and spending expenses covered. 3. Free food provided during working hours.

Working Environment: At Vodacom Group, we prioritize quality in all aspects of our work, products, and services. Our team is committed to excellence and strives to exceed client expectations at every opportunity.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.