Client Relations Manager

Job Description:

Netcare is seeking a highly experienced and dynamic Client Relations Manager to join our team in Johannesburg, Gauteng. As a Client Relations Manager, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our services, and driving business growth through client retention and expansion.

Responsibilities: - Develop and implement strategies to enhance client engagement and satisfaction - Act as the main point of contact for clients, handling inquiries, issues, and requests in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Proactively identify opportunities to upsell and cross-sell products and services to existing clients - Monitor client feedback and satisfaction levels, and develop action plans to address areas of improvement - Lead client meetings, presentations, and negotiations - Analyze data and trends to provide insights for improving client relationships and overall business performance - Stay informed about industry trends and competitor activities to inform strategic decision-making

Requirements: - 8+ years of experience in client relations or a related field - Excellent communication and interpersonal skills - Strong strategic planning and project management abilities - Proven track record of building and managing successful client relationships - Ability to work independently and collaboratively within a team - Driven and energetic personality - Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits: - Paid sick leave - Life insurance - Disability insurance

Working Environment: At Netcare, we prioritize work-life balance and employee well-being. We offer a supportive and inclusive work environment where all team members are valued and respected.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.