Remote Client Relations Officer

Job Description:

Liberty Group is seeking a passionate and energetic Remote Client Relations Officer to join our team in Cape Town, Western Cape, ZA. This is a part-time entry-level position with zero years of experience required. As a Remote Client Relations Officer, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring client satisfaction.

Responsibilities: 1. Act as the main point of contact for clients, answering inquiries and resolving issues in a timely and professional manner. 2. Maintain a deep understanding of the products and services offered by Liberty Group to provide accurate information and guidance to clients. 3. Proactively reach out to clients to gather feedback, address concerns, and identify opportunities for upselling or cross-selling. 4. Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently. 5. Keep accurate records of client interactions and provide regular reports to management on client satisfaction and retention. 6. Identify and implement innovative solutions to improve the client experience and increase client loyalty. 7. Stay up-to-date on industry trends and best practices in client relations to continuously improve job performance.

Requirements: 1. Passionate and energetic individual with a strong desire to excel in client relations. 2. Excellent problem-solving skills and the ability to think creatively to address client needs. 3. Strong communication skills, both written and verbal, with the ability to build rapport with clients. 4. Ability to work independently and prioritize tasks effectively in a remote work environment. 5. Proficiency in using remote communication and collaboration tools. 6. Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits: - Vision insurance - Profit sharing - Remote work flexibility

Working Environment: At Liberty Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic. Join our team and be a part of a dynamic and driven workforce.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.