Client Relations Representative - Work from home

Job Description:

As a Client Relations Representative at Pick n Pay Stores, your primary responsibility will be to serve as the main point of contact for customers, addressing their inquiries, concerns, and feedback in a professional and timely manner. This position will be remote, allowing you the flexibility to work from the comfort of your own home.

Responsibilities: 1. Interact with customers via phone, email, and chat to provide excellent customer service and address any issues they may have. 2. Maintain a positive and helpful attitude to ensure a pleasant customer experience. 3. Resolve customer complaints and escalate to the appropriate department if necessary. 4. Keep accurate records of customer interactions and transactions. 5. Provide product and service information to customers. 6. Collaborate with the sales team to ensure customer satisfaction and retention. 7. Use your planning and project management skills to organize and prioritize customer inquiries effectively. 8. Keep up to date with product knowledge to provide accurate information to customers.

Requirements: 1. Minimum of 1 year of experience in customer service or a related field. 2. Dedicated and motivated individual who is willing to go the extra mile for customers. 3. Strong planning and project management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well in a team environment. 6. High school diploma or equivalent. 7. Must be comfortable working remotely and have a reliable internet connection.

Benefits: 1. Gym membership to promote health and wellness. 2. Travel and spending expenses covered for work-related activities. 3. Joining bonus for successful candidates.

Working Environment: At Pick n Pay Stores, we foster transparency and open dialogue for effective communication at all levels. We believe in promoting a positive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.