Client Relations Specialist

As a Client Relations Specialist at Vodacom Group, you will be responsible for managing client relationships and ensuring customer satisfaction. Your main task will be to serve as the primary point of contact for clients, addressing their inquiries, resolving any issues they may have, and providing them with the necessary support to ensure their needs are met.

Responsibilities: - Build and maintain strong relationships with clients - Communicate effectively with clients to understand their needs and concerns - Handle client inquiries and resolve any issues in a timely and efficient manner - Collaborate with internal teams to ensure client needs are met - Identify opportunities to upsell or cross-sell products and services to clients - Monitor client satisfaction and implement strategies to improve customer experience - Keep accurate records of client interactions and transactions - Provide feedback to management on client trends and potential opportunities for growth

Requirements: - Adaptable and resourceful personality traits - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Attention to detail and organizational skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Retirement plan - Free food - Profit sharing - Recognize and reward based on performance and merit

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

If you possess the necessary skills and qualifications, and are looking to kickstart your career in client relations, apply now to join the Vodacom Group team in Johannesburg, Gauteng, ZA as a Client Relations Specialist. The deadline to apply is June 10, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.