Client Relations Specialist

Job Description:

Truworths International is seeking a Client Relations Specialist to join our team in Johannesburg, Gauteng. As an Associate level position, the Client Relations Specialist will be responsible for managing and maintaining positive relationships with our clients, ensuring their needs are met and addressing any concerns they may have. This part-time role requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for clients, addressing any inquiries or issues they may have in a timely and professional manner - Build and maintain strong relationships with clients to understand their needs and preferences - Collaborate with internal teams to ensure client satisfaction and resolve any issues that may arise - Develop and implement strategies to improve client retention and loyalty - Track and report on client feedback and satisfaction levels - Assist with client onboarding and orientation processes - Conduct market research to identify new opportunities for client engagement and growth - Provide support for client events and promotions as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field preferred - 3+ years of experience in client relations or a similar role - Driven and adaptable personality traits - Strong people management and project management skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - Experience in the retail or fashion industry is a plus

Benefits: - Relocation allowance for eligible candidates - Remote work flexibility - Free food provided in the office

Working Environment: At Truworths International, we encourage a culture of ongoing learning and development for personal and professional growth. We value diversity and inclusion in the workplace and strive to create a supportive and inclusive environment for all employees.

Equal Opportunity Statement: Truworths International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 12, 2024

Join our team as a Client Relations Specialist and help us deliver exceptional service to our clients! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.