Remote Client Service Associate

Job Description:

Vodacom Group is seeking a Remote Client Service Associate to join our team in Cape Town, Western Cape, ZA. This part-time position at the Associate level requires a minimum of 4 years of experience in client service or a related field. The ideal candidate will be resourceful, motivated, cooperative, and possess strong planning skills.

Responsibilities: - Act as the main point of contact for clients, providing exceptional customer service through various communication channels - Manage client inquiries and resolve issues in a timely and professional manner - Work closely with the sales team to ensure client satisfaction and retention - Maintain accurate records of client interactions and transactions - Assist with administrative tasks as needed - Collaborate with colleagues to improve overall client experience

Requirements: - Bachelor's degree in Business, Marketing, or related field - 4+ years of experience in client service or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Visa sponsorship for qualified candidates - Medical coverage for employees and their dependents - Company transportation for commuting to and from work

Working Environment: As a Remote Client Service Associate at Vodacom Group, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with talented professionals in a fast-paced and dynamic environment.

Deadline to Apply: Please submit your application by July 14, 2024.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.