Client Service Manager

As a Client Service Manager at Exxaro Resources in Pretoria, Gauteng, ZA, you will be responsible for maintaining and enhancing client relationships to ensure customer satisfaction and loyalty. This part-time position at a Mid-to-Senior Level requires a minimum of 7 years of experience in a similar role.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop and implement strategies to improve client retention and satisfaction - Collaborate with internal teams to ensure seamless delivery of services to clients - Monitor and analyze client feedback to identify areas for improvement - Develop and maintain strong relationships with key clients, identifying opportunities for upselling and cross-selling - Provide regular reports and updates on client accounts to management - Lead strategic planning efforts to drive long-term growth and success for both clients and the company

Requirements: - Excellent interpersonal and communication skills - Proficient in project management and strategic planning - Demonstrated ability to build and maintain strong client relationships - Reliable and energetic with a proactive approach to problem-solving - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field - Experience in the mining or natural resources industry preferred

Benefits: - Medical coverage - Dental insurance - Free accommodation

Working Environment: At Exxaro Resources, we believe in aligning work with a greater purpose, contributing to a meaningful mission to drive sustainable growth in the mining industry. As a Client Service Manager, you will have the opportunity to make a real impact on both our clients and our company.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Exxaro Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.