Remote Client Service Manager

Multichoice Group is seeking a dedicated and resilient Remote Client Service Manager to join our team in Soweto, Gauteng, ZA. As an Associate Level role, the ideal candidate will have at least 5 years of experience in client service management.

Responsibilities: - Manage a portfolio of remote clients, ensuring their needs are met and issues are resolved promptly - Build and maintain strong relationships with clients through regular communication and proactive problem-solving - Collaborate with internal teams to ensure client satisfaction and optimize service delivery - Provide support and guidance to clients on product features, usage, and best practices - Analyze client feedback and use insights to enhance service offerings and improve client experience - Track client metrics and KPIs to monitor performance and identify areas for improvement

Requirements: - Bachelor's degree in Business Administration or a related field - Strong emotional intelligence and the ability to empathize with clients - Excellent communication and interpersonal skills - Proven experience in client service management - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and CRM software - Previous experience working remotely is a plus

Personality traits: dedicated, resilient Soft skills: emotional intelligence, cooperation

Benefits: - Travel opportunities - Free food - Company transportation

Working environment: Join a dynamic team that embraces a culture of innovation and encourages bold thinking. At Multichoice Group, we challenge norms and strive for excellence in everything we do.

Deadline to apply: 2024-06-12

Equal opportunity statement: Multichoice Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.