Client Service Manager - Work from home

Job Description:

Clicks Group is seeking a motivated and experienced Client Service Manager to work remotely from home in Soweto, Gauteng, ZA. As a Client Service Manager, you will be responsible for managing client relationships and ensuring high levels of satisfaction and retention. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in client service management.

Responsibilities: - Build and maintain strong relationships with clients, ensuring their needs are met and issues are resolved promptly - Develop and implement strategies to improve client satisfaction and retention rates - Collaborate with internal teams to ensure seamless delivery of services to clients - Analyze client feedback and data to identify trends and opportunities for improvement - Provide regular reports and updates to senior management on client performance and satisfaction - Lead client meetings and presentations to discuss ongoing projects and strategies - Stay up-to-date on industry trends and best practices in client service management

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of success in client service management - Strong communication and interpersonal skills - Adaptable and reliable with a positive attitude - Excellent research and leadership skills - Ability to work independently and as part of a team

Benefits: - Company transportation for client meetings - Joining Bonus upon successful onboarding - Dental insurance coverage - Professional development opportunities

Working Environment: At Clicks Group, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Clicks Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.