Remote Client Service Officer

Job Description:

Mediclinic Southern Africa is seeking a Remote Client Service Officer to join our team in Pretoria, Gauteng, ZA. This part-time position is perfect for entry-level candidates looking to gain experience in client services within the healthcare industry. The ideal candidate will have at least 1 year of experience in customer service or related fields.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with inquiries, appointment scheduling, and resolving issues - Collaborate with healthcare providers to ensure client needs are met - Maintain accurate records of client interactions and transactions - Monitor and respond to client feedback and reviews - Collaborate with internal teams to improve overall client experience - Stay up-to-date on company policies and procedures - Adapt to changes in the healthcare industry and client needs

Requirements: - High school diploma or equivalent - 1 year of experience in customer service or related fields - Excellent communication skills, both written and verbal - Strong problem-solving and decision-making skills - Ability to work independently and as part of a team - Adaptable and energetic personality traits - Excellent planning and organization skills

Benefits: - Dental insurance - Travel and spending expenses - Training and professional development opportunities

Working Environment: At Mediclinic Southern Africa, we prioritize exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service to our clients and creating a positive experience for all.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Mediclinic Southern Africa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.