Client Service Representative

Job Description:

MTN Group is seeking a dynamic and dedicated Client Service Representative to join our team in Johannesburg, Gauteng. As a Client Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. This part-time entry-level position requires at least 1 year of experience in a customer service role, preferably in a telecommunications or related industry.

Responsibilities: 1. Serve as the first point of contact for clients, addressing inquiries, resolving complaints, and providing information about products and services. 2. Manage client accounts, ensuring accurate and timely updates to customer records and documentation. 3. Collaborate with cross-functional teams to escalate and resolve complex customer issues. 4. Conduct regular follow-ups with clients to ensure their needs are being met and maintain a high level of customer satisfaction. 5. Assist in the development of customer service strategies and initiatives to improve overall client experience. 6. Stay informed about industry trends and best practices to enhance the quality of service provided to clients. 7. Uphold the highest standards of ethical conduct and integrity in all interactions with clients and colleagues.

Requirements: 1. Confident and driven personality with a strong commitment to delivering exceptional customer service. 2. Strong adaptability and strategic planning skills to effectively address client needs in a fast-paced environment. 3. Excellent communication and interpersonal skills to build positive relationships with clients and team members. 4. Proficient in using customer relationship management (CRM) software and other relevant tools. 5. Ability to work independently and as part of a team to achieve designated goals. 6. Fluency in English and any additional languages is a plus.

Benefits: - Vision insurance - Company-provided equipment - Visa sponsorship opportunities

Equal Opportunity Statement: MTN Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: May 11, 2024

Join our team at MTN Group and be a part of our mission to connect people and enrich lives through innovative telecommunications solutions. Apply today to make a difference in the lives of our clients and contribute to our company's success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.