Client Service Representative - Work from home

Job Description:

Vodacom Group is seeking a dedicated and experienced Client Service Representative to join our team on a part-time basis. As a Client Service Representative, you will work from home and be responsible for providing exceptional customer service and support to our clients in Cape Town, Western Cape, ZA.

Responsibilities: 1. Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Assist clients with account management, billing inquiries, and technical support. 3. Identify opportunities to upsell and cross-sell products and services to clients. 4. Collaborate with internal teams to resolve client issues and escalate complex problems as needed. 5. Maintain accurate records of client interactions and transactions. 6. Stay up-to-date on product knowledge and industry trends to effectively communicate with clients.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Independent and confident personality traits. 3. Strong communication and analytical skills. 4. Ability to work remotely and effectively manage time. 5. Proficiency in using CRM software for tracking client interactions. 6. Excellent problem-solving abilities and attention to detail.

Benefits: - Joining Bonus - Vision insurance - Dental insurance

Working Environment: At Vodacom Group, we prioritize understanding and empathy in all interactions with our clients. We value teamwork, communication, and a positive attitude in our work-from-home environment.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, religion, or any other protected status. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.