Client Service Specialist - Work from home

Job Description:

FirstRand is seeking a motivated and enthusiastic Client Service Specialist to join our team. This position offers the flexibility to work from the comfort of your own home in Pretoria, Gauteng, ZA on a part-time basis.

Responsibilities: - Establish and maintain positive relationships with clients through effective communication and problem-solving skills - Assist clients with inquiries, concerns, and requests via phone, email, or chat - Maintain accurate client records and update databases with relevant information - Collaborate with internal teams to ensure client satisfaction and resolution of issues - Provide support to clients in navigating our products and services - Meet and exceed client service targets and goals - Stay up-to-date on industry trends and best practices to enhance service delivery

Requirements: - Energetic and dedicated individual with a passion for customer service - Excellent planning and time management skills - Strong attention to detail and ability to multitask effectively - High school diploma or equivalent; college degree preferred but not required - Excellent verbal and written communication skills - Proficiency in Microsoft Office Suite and CRM software - Ability to work independently and collaboratively in a remote team environment - Prior experience in customer service or related field is a plus, but not required

Benefits: - Medical coverage - Retirement plan - Remote work flexibility

Working Environment: At FirstRand, we strive to promote equality and fairness for all employees. We provide a supportive and inclusive work environment where diversity is celebrated and opportunities for growth and development are available to all team members.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.