Client Support Assistant

Exxaro Resources is seeking a dynamic and enthusiastic Client Support Assistant to join our team in Soweto, Gauteng. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess the personality traits of being energetic and resilient.

Responsibilities: 1. Provide exceptional customer service to clients through various communication channels including phone, email, and in-person interactions. 2. Assist clients with inquiries, issue resolution, and product/service information. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with team members to provide holistic support to clients. 5. Monitor client satisfaction levels and escalate any issues to the appropriate channels. 6. Assist in the development and implementation of client support strategies. 7. Continuously improve client support processes to enhance efficiency and effectiveness. 8. Work closely with other departments to ensure a seamless client experience.

Requirements: 1. Minimum of 4 years of experience in a client support role. 2. Excellent communication and interpersonal skills. 3. Strong critical thinking and problem-solving abilities. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in Microsoft Office Suite. 6. Energetic and resilient personality traits. 7. Presentation skills. 8. Knowledge of the mining industry (preferred but not required).

Benefits: 1. Free food provided during working hours. 2. Training and professional development opportunities. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At Exxaro Resources, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Exxaro Resources is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with an inclusive work environment free from discrimination and harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.