Client Support Associate

Job Description:

We are looking for a talented and enthusiastic Client Support Associate to join our team at Alexander Forbes in Soweto, Gauteng, ZA. This is a part-time position suitable for entry-level candidates with 0 years of experience.

Responsibilities: - Provide excellent customer service to clients through various communication channels - Assist clients with any inquiries or issues they may have regarding our products and services - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and provide solutions - Identify opportunities to upsell or cross-sell products to clients - Stay up-to-date on company policies, procedures, and products to provide accurate information to clients - Take ownership of client issues and follow through to resolution - Provide feedback to management on client trends and issues

Requirements: - Excellent communication skills, both verbal and written - Strong interpersonal skills and ability to work effectively in a team environment - Adaptable and independent, able to work well under pressure - People management and leadership skills - Ability to multitask and prioritize workload - Basic computer skills and familiarity with CRM systems - High school diploma or equivalent required - Ability to work part-time hours, including evenings and weekends

Benefits: - Life insurance - Joining bonus - Paid sick leave

Working environment: Join a company that pioneers change and sets industry benchmarks. Be part of a dynamic team that values innovation and teamwork.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.