Remote Client Support Associate

As a Remote Client Support Associate at Nedbank Group in Soweto, Gauteng, you will play a crucial role in providing exceptional customer service to our clients while working remotely. This part-time position at the Associate level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide remote assistance to clients via phone, email, and chat to address inquiries, resolve issues, and ensure satisfaction. 2. Offer guidance and support to clients navigating our online platforms and services. 3. Collaborate with internal teams to escalate and resolve complex client issues in a timely manner. 4. Maintain accurate records of client interactions and transactions. 5. Identify opportunities to improve client experience and provide feedback to the appropriate departments. 6. Stay up to date on product and service offerings to effectively assist clients.

Requirements: 1. Resourceful and adaptable with the ability to think on your feet and provide innovative solutions. 2. Strong leadership skills to guide clients through challenges and showcase empathy. 3. Excellent time management skills to prioritize tasks effectively and meet deadlines. 4. Proficiency in communication to convey information clearly and concisely. 5. Experience working in a remote environment preferred.

Benefits: - Company-provided transportation for on-site meetings or trainings - Disability insurance for added financial security - Paid overtime opportunities for exceeding performance expectations

Working Environment: At Nedbank Group, we value a working environment that cultivates a sense of ownership and responsibility at every level. Our team is committed to supporting each other and fostering a culture of collaboration and growth.

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 26, 2024

If you meet the requirements for this exciting opportunity as a Remote Client Support Associate at Nedbank Group, we encourage you to submit your application before the deadline. We look forward to welcoming a motivated and dedicated individual to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.