Client Support Associate - Work from home

Job Description:

MTN South Africa is seeking a dynamic individual to join our team as a Client Support Associate. This position offers the opportunity to work from the comfort of your own home in Pretoria, Gauteng, ZA. As an Associate Level professional, the ideal candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat to resolve client inquiries and issues in a timely manner. 2. Manage and maintain client accounts, ensuring all information is accurate and up-to-date. 3. Collaborate with team members to develop and implement strategies to improve client satisfaction and retention. 4. Assist in training new team members on customer support best practices and company policies. 5. Utilize critical thinking and problem-solving skills to address complex client concerns. 6. Work independently to prioritize tasks and meet deadlines effectively. 7. Maintain a positive and professional attitude while interacting with clients and colleagues.

Requirements: 1. Independent and energetic personality traits to thrive in a remote work environment. 2. Strong emotional intelligence and ability to work well in a team setting. 3. Excellent communication skills, both written and verbal. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to multitask and adapt to changing priorities. 6. High school diploma or equivalent required, bachelor's degree preferred.

Benefits: - Dental insurance - Gym membership - Vision insurance - Competitive compensation package

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Our collaborative work environment encourages innovation and creativity, allowing employees to make a real impact on the company and its clients.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.