Client Support Associate - Work from home

Job Description:

Adcock Ingram, a leading pharmaceutical company based in Cape Town, Western Cape, ZA, is seeking a Client Support Associate to join our team on a part-time basis. This position offers the flexibility of working from home, allowing you to balance your work and personal life effectively. As an Associate Level role, we are looking for individuals with at least 3 years of experience in client support or a related field.

Responsibilities: - Provide exceptional support to clients via phone, email, and chat, addressing their inquiries and resolving any issues in a timely manner - Collaborate with internal teams to ensure smooth communication and efficient problem-solving for clients - Maintain accurate records of client interactions and transactions in the CRM system - Identify opportunities for upselling or cross-selling products or services to existing clients - Assist in creating training materials and resources for clients to enhance their experience with our products - Stay up-to-date with industry trends and product knowledge to better serve our clients

Requirements: - Proven experience in client support or a customer-facing role - Excellent communication skills and the ability to build rapport with clients - Strong organization and time-management skills to prioritize tasks effectively - Resilience to handle challenging situations and a passion for providing exceptional customer service - Leadership qualities to guide clients through complex issues and persuade them to adopt best practices - Proficiency in CRM software and Microsoft Office Suite - High school diploma or equivalent; additional qualifications in customer service or a related field is a plus

Personality traits: Resilient, passionate Soft skills: Leadership, persuasion

Benefits: - Paid sick leave to ensure your well-being is taken care of - Profit sharing to share in the company's success - Employee discounts on our products to enjoy the benefits of working with us

Working environment: At Adcock Ingram, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a growth mindset, empowering our team members to drive their own success and contribute to the company's growth.

Deadline to apply: 2024-07-04

Equal opportunity statement: Adcock Ingram is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.