Client Support Manager

We are currently seeking a Client Support Manager to join our team at Kumba Iron Ore in Pretoria, Gauteng, South Africa. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

As a Client Support Manager, your responsibilities will include:

- Managing client accounts and relationships, ensuring their needs are met and issues are resolved promptly and effectively - Developing strategies to improve client satisfaction and retention - Collaborating with internal teams to coordinate client support activities and ensure smooth delivery of services - Monitoring client feedback and implementing necessary changes to enhance the client experience - Providing regular reports and updates on client support metrics and performance - Training and mentoring support staff to ensure high-quality service delivery - Acting as a point of contact for escalations and complex client inquiries

The ideal candidate for this role will possess the following personality traits: reliability and adaptability. In addition, the following soft skills are required: cooperation and strategic planning.

In return for your hard work and dedication, we offer a range of benefits including a gym membership, Paid Time Off (PTO), and vision insurance. We also promote a working environment that encourages ongoing learning and development for personal and professional growth.

We are an equal opportunity employer and welcome applicants from all backgrounds. The deadline to apply for this position is May 6, 2024. If you believe you have what it takes to excel in this role, we would love to hear from you.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.