Client Support Manager

Job Description:

We are seeking a reliable and driven Client Support Manager to join our team at Adcock Ingram in Cape Town, Western Cape, ZA. As an Associate Level professional with at least 5 years of experience, you will be responsible for managing client relationships and providing exceptional support to ensure customer satisfaction.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Develop and maintain strong relationships with clients to understand their needs and preferences - Collaborate with internal teams to coordinate the delivery of products and services to clients - Monitor client satisfaction and proactively identify areas for improvement - Analyze data to generate insights and recommendations for enhancing client support processes - Manage and prioritize multiple client requests effectively to meet deadlines - Provide guidance and support to junior team members to ensure high-quality service delivery

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a client support or account management role - Excellent communication and interpersonal skills - Strong analytical abilities and time management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Personality Traits: - Reliable - Driven

Soft Skills: - Analysis - Time Management

Benefits: - Dental insurance - Relocation allowance - Medical coverage

Working Environment: At Adcock Ingram, we cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where every individual can thrive.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-05-11

If you meet the qualifications and requirements for this position, we encourage you to apply and join our team at Adcock Ingram.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.