Client Support Manager

Job Description:

Telkom SA is seeking a part-time Client Support Manager to join our team in Cape Town, Western Cape. As an Associate Level position, the ideal candidate should have at least 5 years of experience in client support or a related field. The Client Support Manager will be responsible for managing and supporting a portfolio of clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: - Serve as the main point of contact for clients, building and maintaining strong relationships - Provide exceptional customer service and support to resolve client issues and inquiries - Analyze client feedback and data to identify trends and opportunities for improvement - Collaborate with internal teams to address client needs and deliver solutions - Develop and implement strategies to increase client satisfaction and retention - Monitor client accounts and performance, proactively addressing any issues that may arise - Prepare and present reports on client support metrics and KPIs to management - Stay current on industry trends and best practices in client support

Requirements: - 5+ years of experience in client support or a related field - Passionate and hardworking individual with a strong sense of professionalism - Excellent communication and interpersonal skills - Strong problem-solving and creativity skills - Ability to multi-task and prioritize in a fast-paced environment - Proven track record of delivering exceptional customer service - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits: - Joining Bonus - Gym membership - Paid overtime

Working Environment: Telkom SA is committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We strive to provide a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Telkom SA is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, sexual orientation, or disability. We celebrate diversity and are committed to creating an inclusive and respectful work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.