Client Support Manager

Job Description:

We are looking for a reliable and energetic Client Support Manager to join our team at Shoprite Holdings in Durban, KwaZulu Natal. As an Associate Level role, the ideal candidate will have at least 5 years of experience in client support and customer service.

Responsibilities: - Manage a team of client support representatives - Oversee and ensure the smooth and efficient resolution of client inquiries and issues - Develop and maintain strong client relationships - Monitor client satisfaction and identify areas for improvement - Analyze client data and feedback to make informed business decisions - Collaborate with other departments to address client needs and concerns - Implement best practices for client support and continuously improve processes - Provide regular reports and updates to senior management

Requirements: - 5 years of experience in client support or customer service - Strong people management skills - Excellent communication and interpersonal skills - Ability to analyze data and make data-driven decisions - Proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or related field preferred

Personality Traits: - Reliable - Energetic

Soft Skills: - People management - Analysis

Benefits: - Parental leave - Paid sick leave - Dental insurance

Working Environment: At Shoprite Holdings, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to grow and develop their skills to succeed in their roles.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply. We are committed to creating a diverse and inclusive workplace.

Deadline to apply: 2024-07-22

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.