Client Support Manager - Work from home

We are seeking a dynamic and experienced Client Support Manager to join our team at Cell C, a leading telecommunications company. This is a part-time position that offers the flexibility to work from home, located in Soweto, Gauteng, ZA.

As a mid-to-senior level Client Support Manager, you will be responsible for managing a team of client support representatives and ensuring exceptional customer service delivery. Your primary responsibilities will include:

- Leading and motivating a team of client support representatives to achieve customer satisfaction targets - Developing and implementing strategies to enhance the client support experience - Providing training and mentorship to team members to improve performance - Resolving escalated customer issues and ensuring timely resolution - Analyzing data and feedback to identify trends and opportunities for improvement - Collaborating with other departments to address customer concerns and improve processes - Monitoring performance metrics and reporting on key performance indicators

To be successful in this role, you must have at least 8 years of experience in a client support role, with a demonstrated ability to lead a team and drive results. The ideal candidate will possess the following personality traits: passion and energy, as well as soft skills such as adaptability and creativity.

In return, Cell C offers a range of benefits including dental insurance, company equipment, and remote work flexibility. We pride ourselves on providing a supportive and empowering working environment where employees are encouraged to take ownership and make impactful decisions.

If you are passionate about delivering exceptional customer service and have the experience and skills required for this role, we encourage you to apply by the deadline of 2024-05-11. We are an equal opportunity employer and welcome applicants from all backgrounds.

Join us at Cell C and be a part of a team that is dedicated to providing the best client support in the telecommunications industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.