Client Support Manager - Work from home

We are seeking a talented and experienced Client Support Manager to join our team at Mediclinic Southern Africa. This is a part-time position that allows the flexibility of working from home.

Responsibilities: - Manage and support a portfolio of clients, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with clients, acting as their main point of contact for all inquiries - Collaborate with internal teams to ensure seamless delivery of services to clients - Analyze client feedback and develop strategies to improve overall client satisfaction - Provide training and guidance to clients on how to best utilize our products and services - Monitor client accounts and ensure accurate billing and invoicing - Prepare reports on client satisfaction, retention, and engagement metrics

Requirements: - 8 years of experience in a client support or account management role - Strong communication and interpersonal skills - Resourceful and motivated with a strong sense of initiative - Ability to work independently as well as part of a team - Excellent organizational and planning skills - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in business administration or related field preferred

Benefits: - Training and professional development opportunities - Profit sharing program - Company-provided transportation for client visits

Working Environment: Join our team at Mediclinic Southern Africa and unleash your creativity in a setting that celebrates and nurtures innovation. We believe in fostering a supportive and collaborative work environment where every team member is valued and empowered to succeed.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Mediclinic Southern Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.