Client Support Officer

Job Description:

MTN South Africa is seeking a dedicated and hardworking Client Support Officer to join our team in Cape Town, Western Cape. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring client satisfaction.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Identify and escalate priority issues to the appropriate team members - Maintain accurate and detailed records of client interactions - Proactively reach out to clients to ensure satisfaction and address any concerns - Collaborate with internal teams to ensure a seamless client experience - Stay up-to-date on company products, services, and policies - Assist with administrative tasks as needed

Requirements: - Excellent communication skills, both written and verbal - Strong emotional intelligence and ability to empathize with clients - Ability to work well under pressure and in a fast-paced environment - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite - Prior experience in customer service is a plus, but not required

Benefits: - Paid overtime for any hours worked beyond regular scheduled hours - Paid sick leave - Paid Time Off (PTO) for rest and relaxation - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: May 1, 2024

Don't miss out on this exciting opportunity to join the MTN South Africa team as a Client Support Officer in Cape Town, Western Cape. Apply now and take the first step towards a rewarding career in customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.