Remote Client Support Officer

Job Description:

Vodacom Group is seeking a dynamic and dedicated individual to join our team as a Remote Client Support Officer. In this part-time position based in Durban, KwaZulu Natal, ZA, the successful candidate will be responsible for providing exceptional client support services while working remotely.

Responsibilities: 1. Respond to client inquiries and concerns via phone, email, or chat in a timely and professional manner. 2. Troubleshoot technical issues and provide solutions to clients efficiently. 3. Collaborate with internal teams to address client needs and ensure customer satisfaction. 4. Maintain accurate records of client interactions and transactions. 5. Stay up-to-date on product knowledge and industry trends to better assist clients. 6. Provide feedback to management on client concerns and suggestions for improvement. 7. Adhere to company policies and procedures at all times.

Requirements: 1. Minimum of 2 years of experience in a client support role. 2. Independent and adaptable personality traits. 3. Strong strategic planning and emotional intelligence skills. 4. Excellent communication and interpersonal skills. 5. Ability to work effectively in a remote setting. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in a related field preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid sick leave. 3. Visa sponsorship for qualified individuals.

Working Environment: At Vodacom Group, we believe in fostering a culture of ongoing learning and development for both personal and professional growth. We encourage our employees to take advantage of training opportunities and resources to enhance their skills and advance their careers.

Deadline to Apply: Interested candidates are encouraged to apply by May 18, 2024.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from individuals of all backgrounds and abilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.