Client Support Officer

Job Description:

MTN Group, a leading telecommunications company, is seeking a part-time Client Support Officer to join our team in Pretoria, Gauteng, ZA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a client support role.

Responsibilities: 1. Provide excellent customer service to clients through various communication channels, including phone, email, and chat. 2. Assist clients with troubleshooting technical issues and provide solutions in a timely manner. 3. Handle client inquiries, complaints, and feedback professionally and efficiently. 4. Collaborate with internal teams to escalate and resolve complex client issues. 5. Maintain accurate records of client interactions and transactions. 6. Stay up-to-date on product knowledge and industry trends to better assist clients. 7. Assist in creating client support documentation and training materials.

Requirements: 1. Adaptability: Ability to thrive in a fast-paced and ever-changing environment. 2. Independence: Capable of working autonomously and making decisions confidently. 3. Strong decision-making skills: Able to analyze situations and make informed choices. 4. Innovation: Willingness to think outside the box and propose creative solutions. 5. Excellent communication skills: Clear and effective communication with clients and colleagues. 6. Technical proficiency: Familiarity with basic troubleshooting techniques and CRM systems. 7. Customer-focused: Passion for delivering exceptional service to clients.

Benefits: 1. Free food provided during work hours. 2. Dental insurance coverage for all employees. 3. Remote work flexibility to promote work-life balance. 4. Opportunity to be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: MTN Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

Deadline to Apply: Interested candidates should submit their applications by May 17, 2024, to be considered for the Client Support Officer position at MTN Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.