Remote Client Support Officer

Job Description:

We are seeking a Remote Client Support Officer to join our team at Netcare in Durban, KwaZulu Natal, ZA. As a part-time Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities: 1. Provide excellent client support through various communication channels such as emails, phone calls, and live chat. 2. Assist clients with technical issues, account inquiries, and general questions. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with other team members to improve overall client satisfaction and retention. 5. Stay up-to-date on product knowledge and industry trends to provide the best support possible. 6. Work independently and efficiently to meet performance goals set by the company. 7. Provide innovative solutions to client issues and continuously improve support processes. 8. Adapt to changing customer needs and proactively seek ways to enhance the client experience. 9. Collaborate with other departments to resolve complex client issues.

Requirements: 1. Reliable and energetic personality traits. 2. Strong communication skills and ability to work well in a team. 3. Demonstrated innovation and creativity in problem-solving. 4. Proficiency in using various communication channels and CRM systems. 5. Excellent time management and organizational skills. 6. Proven ability to work independently and meet deadlines. 7. Willingness to learn and adapt to new technologies and processes. 8. Ability to work remotely and manage time effectively.

Benefits: - Company transportation for on-site meetings or training. - Paid Time Off (PTO) for eligible employees. - Company-provided equipment such as laptops and headsets.

Working Environment: At Netcare, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and creativity to provide the best possible client support. You will have the opportunity to work in a dynamic and fast-paced environment where your ideas are valued and implemented.

Deadline to apply: June 25, 2024

Equal Opportunity Statement: Netcare is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected for their unique contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.