Client Support Representative

Job Description:

Clicks Group is seeking a dedicated and hardworking Client Support Representative to join our team in Johannesburg, Gauteng. As an Associate Level position, the ideal candidate will have at least 2 years of experience in client support or a related field.

Responsibilities: 1. Provide exceptional customer service and support to clients via phone, email, and live chat. 2. Assist clients with product inquiries, order status updates, and issue resolution. 3. Manage client accounts and maintain accurate records of interactions. 4. Work closely with the sales team to ensure client satisfaction and retention. 5. Identify opportunities for upselling and cross-selling products and services. 6. Collaborate with cross-functional teams to improve client experience and processes. 7. Stay up-to-date on product knowledge and industry trends to better serve clients. 8. Contribute to a positive and inclusive work environment by embodying the company's values.

Requirements: 1. Strong communication skills and ability to build rapport with clients. 2. Proficiency in computer systems and software, including MS Office suite. 3. Ability to multitask and prioritize tasks in a fast-paced environment. 4. Innovative thinking and problem-solving skills. 5. Excellent planning and organizational abilities. 6. Confidence in dealing with challenging situations and providing solutions. 7. Flexibility to work part-time hours as needed.

Personality Traits: 1. Hardworking and dedicated to providing top-notch client support. 2. Confident in your abilities to handle client inquiries and resolve issues efficiently.

Soft Skills: 1. Innovation in finding creative solutions to client needs. 2. Planning and organization to effectively manage client interactions.

Benefits: 1. Travel opportunities for training and conferences. 2. Paid sick leave for when you need to take time off for health reasons. 3. Disability insurance coverage to protect you and your loved ones.

Working Environment: At Clicks Group, we strive to pave the way for diversity and inclusivity in the workplace, creating a culture of belonging where every team member is valued and respected.

Deadline to Apply: Interested candidates should submit their applications by May 6, 2024.

Equal Opportunity Statement: Clicks Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.