Client Support Representative - Work from home

Job Description:

Kumba Iron Ore is currently seeking a dedicated and resilient Client Support Representative to join our team on a part-time basis. As a Client Support Representative, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in Cape Town, Western Cape, ZA.

Responsibilities: - Handle incoming client inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve client issues and complaints - Provide product information and personalized recommendations to clients - Process orders and returns efficiently and accurately - Communicate with other departments to ensure client satisfaction - Document all client interactions and maintain accurate records - Stay up-to-date on product knowledge and company policies - Collaborate with team members to improve overall customer service experience

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong decision-making skills and the ability to work independently - Innovative mindset and the willingness to adapt to changing customer needs - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, college degree preferred - Ability to work from home in a quiet and dedicated workspace

Personality Traits: - Dedicated: Willing to go above and beyond to meet client needs - Resilient: Able to handle challenging situations with grace and professionalism

Soft Skills: - Decision-making: Capable of making informed and efficient decisions - Innovation: Willing to think outside the box to solve problems and improve processes

Benefits: - Employee discounts on Kumba Iron Ore products - Travel and spending expenses for work-related activities - Profit sharing opportunities

Working Environment: At Kumba Iron Ore, we believe in building strong connections and treating colleagues like an extended family. Our team values collaboration, respect, and support in a virtual environment.

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and does not discriminate based on race, gender, age, religion, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our dynamic team of client support professionals!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.