Client Support Representative - Work from home

Job Description:

As a Client Support Representative at Nedbank Group, you will be responsible for providing exceptional customer service to clients while working from the comfort of your own home in Pretoria, Gauteng, ZA. This part-time position is ideal for individuals at the entry level of their career with at least 1 year of experience.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assisting clients with account maintenance, transactions, and problem resolution. 3. Providing product and service information to clients and guiding them through processes. 4. Collaborating with other team members to ensure a seamless customer experience. 5. Documenting customer interactions accurately in the company's database. 6. Identifying opportunities to upsell or cross-sell products to clients. 7. Adhering to company policies and procedures at all times.

Requirements: 1. Must be independent and energetic to work efficiently from a home office. 2. Excellent decision-making skills to handle customer issues effectively. 3. Strong project management skills to prioritize tasks and meet deadlines. 4. Excellent verbal and written communication skills. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Proficiency in computer skills and familiarity with CRM systems.

Benefits: 1. Travel and spending expenses covered by the company. 2. Free food provided during working hours. 3. Company transportation options available for commuting employees.

Working Environment: At Nedbank Group, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to providing top-notch customer support while embracing new challenges and opportunities for growth.

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: 2024-05-23

Join our team as a Client Support Representative and make a difference in the lives of our valued clients while enjoying the flexibility of working from home. Apply now and start your journey with us at Nedbank Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.