Client Support Specialist - Work from home

Job Description:

Mondi Group is seeking a Client Support Specialist to join our team on a part-time basis, working from home in Durban, KwaZulu Natal, South Africa. As an Associate Level employee with at least 2 years of experience, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Serve as the main point of contact for clients, addressing inquiries, issues, and requests via phone, email, and chat - Collaborate with internal teams to troubleshoot and resolve client issues - Ensure client satisfaction by providing proactive support and timely responses - Manage client accounts and maintain accurate records of interactions - Identify opportunities to upsell or cross-sell products and services to clients - Stay up-to-date on product knowledge and industry trends to provide informed support - Assist in the implementation of new client onboarding processes - Contribute to the development and improvement of client support procedures and documentation - Meet or exceed key performance indicators and service level agreements

Requirements: - 2+ years of experience in a client support role - Proven ability to work independently and adapt to changing circumstances - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in using CRM software and Microsoft Office Suite - Ability to prioritize and multitask in a fast-paced environment - A positive attitude and a passion for delivering excellent customer service - Bachelor's degree in business, communications, or a related field (preferred)

Personality Traits: - Adaptable - Independent

Soft Skills: - Adaptability - Planning

Benefits: - Visa sponsorship for eligible candidates - Gym membership - Travel opportunities

Working Environment: At Mondi Group, we believe in promoting work-life balance and employee well-being. We provide a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Mondi Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We are committed to diversity, inclusion, and creating an equitable and welcoming workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.