Client Support Specialist - Work from home

Job Description:

We are looking for a motivated and resilient Client Support Specialist to join our team at Liberty Group. This is a remote, part-time position based in Durban, KwaZulu Natal, ZA. As an Associate Level Client Support Specialist, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: 1. Responding to client inquiries via phone, email, and chat in a timely and professional manner. 2. Providing expert advice and guidance to clients on our products and services. 3. Troubleshooting and resolving client issues and concerns. 4. Maintaining accurate records of client interactions and transactions. 5. Collaborating with the sales and marketing teams to ensure client satisfaction and retention. 6. Conducting research to stay up-to-date on industry trends and best practices. 7. Participating in training and development programs to enhance your skills and knowledge. 8. Contributing to the overall success and growth of the company.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong research skills to effectively address client inquiries and concerns. 4. Ability to work independently and manage your time efficiently. 5. Proven track record of delivering high-quality customer service. 6. Proficient in using CRM software and other customer support tools. 7. High school diploma or equivalent required; Bachelor's degree preferred. 8. Must have a dedicated home office space with high-speed internet connection.

Personality Traits: 1. Motivated to provide exceptional service to clients. 2. Resilient in the face of challenges and setbacks.

Soft Skills: 1. Strong research skills to effectively address client inquiries and concerns. 2. Excellent communication skills to interact with clients and colleagues.

Benefits: 1. Retirement plan for eligible employees. 2. Paid sick leave for part-time employees. 3. Relocation allowance for full-time employees.

Working Environment: At Liberty Group, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all our employees.

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: Please submit your application by June 12, 2024.

We look forward to welcoming a dedicated Client Support Specialist to our team at Liberty Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.