Remote Contact Center Assistant

Job Description:

As a Remote Contact Center Assistant at Sasol, you will be responsible for providing support to the contact center team in order to ensure smooth operations and exceptional customer service. This part-time position based in Durban, KwaZulu Natal, ZA requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Assist with handling inbound and outbound calls from customers to address inquiries, complaints, and provide information about products and services - Respond to emails, live chats, and social media messages in a timely and professional manner - Update customer information in the database accurately - Work closely with other team members to ensure customer satisfaction and meet performance goals - Assist with administrative tasks such as data entry, filing, and reporting - Identify and escalate priority issues to the appropriate team member

Requirements: - Resourceful and adaptable personality traits - Strong strategic planning and communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications - Excellent organizational and time management skills

Benefits: - Company-provided equipment for remote work - Life and dental insurance coverage - Opportunity for career growth and advancement within the company

Working Environment: At Sasol, we strive to foster transparency and open dialogue for effective communication at all levels. Our remote team is committed to collaboration and support to ensure the success of each team member.

Deadline to Apply: Please submit your application by June 10, 2024.

Equal Opportunity Statement: Sasol is an equal opportunity employer and values diversity in the workplace. We are committed to creating a work environment that is inclusive and supportive of all individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.