Contact Center Assistant

Job Description:

Multichoice Group is seeking a passionate and driven Contact Center Assistant to join our team in Soweto, Gauteng, ZA. As an Associate Level employee, the Contact Center Assistant will be responsible for providing exceptional customer service and support to our valued clients. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries promptly and professionally. 2. Assisting customers with account management, billing questions, and technical support. 3. Resolving customer complaints and issues in a timely and efficient manner. 4. Maintaining accurate records of customer interactions and transactions. 5. Collaborating with team members to ensure customer satisfaction and retention. 6. Participating in ongoing training and development programs to enhance skills and knowledge. 7. Adhering to company policies and procedures at all times.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong planning and organizational abilities. 3. High emotional intelligence and empathy towards customers. 4. Ability to work well under pressure and meet deadlines. 5. Proficiency in Microsoft Office and customer relationship management software. 6. Previous experience in a contact center or customer service role. 7. A positive attitude and willingness to learn and grow.

Personality Traits: 1. Passionate about providing exceptional customer service. 2. Driven to succeed and meet performance goals.

Soft Skills: 1. Excellent planning skills to prioritize tasks and manage workload effectively. 2. High emotional intelligence to understand and connect with customers on a deeper level.

Benefits: 1. Life insurance coverage. 2. Joining bonus for new hires. 3. Profit sharing opportunities based on performance.

Working Environment: At Multichoice Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing our customers with the best possible experience, and we are looking for individuals who are committed to delivering outstanding service.

Deadline to Apply: Interested candidates should submit their applications by June 29, 2024.

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.