Contact Center Assistant

Job Description:

Mondi Group is seeking a Contact Center Assistant to join our team in Pretoria, Gauteng. This is a part-time entry-level position, ideal for individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be energetic, resilient, and possess excellent time management and decision-making skills.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries. 2. Assist customers with product information, orders, and issue resolution. 3. Follow up with customers to ensure satisfaction and resolve any outstanding issues. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to improve overall customer service experience. 6. Use customer feedback to identify areas for improvement in processes and systems. 7. Attend training sessions to continuously develop knowledge and skills.

Requirements: 1. Minimum 1 year of experience in a customer service role. 2. High school diploma or equivalent. 3. Excellent communication skills, both verbal and written. 4. Strong interpersonal skills and the ability to work well in a team environment. 5. Proficient in computer and software applications. 6. Knowledge of contact center operations and customer service best practices. 7. Energetic and resilient personality traits. 8. Strong time management and decision-making skills.

Benefits: 1. Paid overtime for hours worked beyond scheduled shifts. 2. Joining bonus for new employees. 3. Dental insurance coverage for employees and their dependents.

Working Environment: At Mondi Group, we leverage data to inform decisions and drive strategic initiatives. The Contact Center Assistant will have the opportunity to work in a dynamic and fast-paced environment, using insights to enhance customer interactions and deliver exceptional service.

Deadline to Apply: Interested candidates should submit their applications by July 4, 2024.

Equal Opportunity Statement: Mondi Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.