Contact Center Assistant

Job Description:

We are looking for a reliable and independent Contact Center Assistant to join our team at Pick n Pay Stores in Cape Town, Western Cape, ZA. As an entry-level position, no prior experience is required, making this an ideal opportunity for those looking to start their career in customer service.

Responsibilities: - Handle incoming and outgoing calls in a professional and courteous manner - Assist customers with inquiries, product information, and issue resolution - Enter and update customer information in the database - Provide support to other departments as needed - Maintain a high level of customer satisfaction through effective communication and problem-solving skills

Requirements: - Reliable and independent work ethic - Strong people management skills - Emotional intelligence to handle various customer situations - Excellent verbal and written communication skills - Proficiency in MS Office and basic computer skills

Benefits: - Life insurance coverage - Visa sponsorship for eligible candidates - Parental leave for new parents - Opportunities for career growth and development

Working Environment: The Contact Center Assistant will work in a fast-paced environment where building strong relationships with colleagues, clients, and partners is crucial. This role offers the opportunity to interact with a diverse group of people and contribute to the success of the company.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected class. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.