Contact Center Assistant

Job Description:

We are currently seeking a Contact Center Assistant to join our team at AngloGold Ashanti in Soweto, Gauteng, ZA. This is a part-time entry-level position, ideal for someone with 1 year of experience in a similar role. As a Contact Center Assistant, you will play a key role in supporting our contact center operations and ensuring efficient and effective customer service.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Assisting customers with product information, orders, and general queries. 3. Escalating complex issues to the appropriate department for resolution. 4. Processing customer orders and updating customer records accurately in the system. 5. Handling customer complaints with empathy and providing appropriate solutions. 6. Assisting with email correspondence and live chat support as needed. 7. Maintaining a high level of customer satisfaction through excellent service delivery. 8. Collaborating with team members to achieve performance targets and KPIs. Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and a customer-centric attitude. 3. Ability to multitask and work efficiently in a fast-paced environment. 4. Proficiency in using computer systems and customer service software. 5. Reliable and hardworking with a willingness to learn and grow. 6. Adaptability and critical thinking skills to handle various customer situations. 7. Equal Opportunity Statement: AngloGold Ashanti is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Benefits: Training & professional development opportunities to enhance your skills and advance your career. Dental insurance coverage to ensure your oral health is taken care of. Employee discounts on our products and services for your personal and professional needs. Working Environment: At AngloGold Ashanti, we foster transparency and open dialogue for effective communication at all levels. You will have the opportunity to work in a supportive and collaborative environment where your voice is heard and valued. Deadline to Apply: Please submit your application by July 13, 2024, to be considered for the Contact Center Assistant position at AngloGold Ashanti. We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.