Contact Center Assistant - Work from home

Job Description:

MMI Holdings is seeking a dedicated and driven Contact Center Assistant to join our team. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Contact Center Assistant, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assisting customers with product information, account inquiries, and issue resolution. 3. Maintaining accurate records of customer interactions and transactions. 4. Escalating complex issues to the appropriate department for resolution. 5. Collaborating with team members to ensure high levels of customer satisfaction. 6. Adhering to company policies and procedures at all times.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Attention to detail and the ability to multitask in a fast-paced environment. 3. Ability to work independently and as part of a team. 4. Reliable internet connection and a quiet workspace to work from home. 5. High school diploma or equivalent. 6. No previous experience required – training will be provided.

Personality Traits: - Dedicated - Driven

Soft Skills: - Attention to detail - Innovation

Benefits: - Paid sick leave - Joining bonus - Company equipment provided

Working Environment: At MMI Holdings, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative atmosphere where every team member is valued and appreciated.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.