Contact Center Assistant - Work from home

Job Description:

The Bidvest Group is currently seeking a Contact Center Assistant to join our team on a part-time basis, working from home in Soweto, Gauteng, ZA. As an Associate Level position, we require a candidate with at least 3 years of experience in a similar role.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Providing support to customers through email, chat, or social media channels - Assisting with order processing, billing inquiries, and general customer service tasks - Maintaining accurate records of customer interactions and transactions - Escalating complex issues to the appropriate department or supervisor - Working closely with team members to ensure customer satisfaction and retention - Adhering to company policies and procedures at all times - Contributing to a positive and collaborative team environment

Requirements: - Resourceful and hardworking individual who can work independently and efficiently - Excellent communication skills, both written and verbal - Strong decision-making abilities and problem-solving skills - Ability to handle high-pressure situations with grace and professionalism - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; additional education or certifications a plus

Benefits: - Gym membership for personal wellness - Free accommodation for increased flexibility - Retirement plan for financial security

Working Environment: At Bidvest Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to more innovative solutions and better customer service. We encourage open communication and collaboration among team members to achieve our goals.

Deadline to Apply: Please submit your application by July 3, 2024, to be considered for this position.

Equal Opportunity Statement: The Bidvest Group is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected, valued, and have the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.