Remote Contact Center Associate

Job Description:

Netcare is seeking a Remote Contact Center Associate to join our team in Cape Town, Western Cape, ZA. This part-time position at the Associate level requires a minimum of 3 years of experience in a similar role.

As a Remote Contact Center Associate, you will be responsible for handling inbound and outbound calls, emails, and other forms of communication to assist customers with their inquiries and provide exceptional customer service. You will also be responsible for accurately documenting customer interactions, resolving issues in a timely manner, and escalating complex cases to the appropriate department.

Responsibilities: - Answering incoming calls and responding to customer emails in a professional and courteous manner - Providing accurate information and assistance to customers regarding products, services, and policies - Resolving customer complaints and issues effectively and efficiently - Documenting customer interactions in the company's CRM system - Collaborating with team members to ensure a seamless customer experience - Following company policies and procedures to ensure compliance with regulations - Adhering to performance metrics and goals set by management

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Passionate and motivated individual with excellent communication skills - Strong time management skills and ability to prioritize tasks effectively - Ability to work well in a team environment and collaborate with others - Proficient in using computer software and CRM systems - High school diploma or equivalent required, college degree preferred

Benefits: - Disability insurance - Profit sharing opportunities - Company-provided equipment for remote work

Working Environment: At Netcare, we strive to cultivate leaders who foster inclusivity and mentorship within our team. We believe in creating a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Netcare is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to Apply: 2024-06-10

If you meet the requirements for this position and are looking to join a dynamic team of professionals in the healthcare industry, we encourage you to apply for the Remote Contact Center Associate position at Netcare. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.