Contact Center Associate

Job Description:

Nedbank Group is currently seeking a Contact Center Associate to join our team in Johannesburg, Gauteng. As a Contact Center Associate, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. You will be the first point of contact for customers, providing exceptional service and representing the Nedbank Group brand.

Responsibilities: - Answering incoming calls and responding to customer emails - Assisting customers with account inquiries, transactions, and problem resolution - Providing information on products and services offered by Nedbank Group - Documenting all customer interactions accurately in the company's database - Meeting performance metrics related to call quality, customer satisfaction, and productivity - Collaborating with other team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times - Participating in training programs to improve knowledge and skills

Requirements: - 4 years of relevant experience in a customer service or contact center role - Motivated and reliable with a strong work ethic - Excellent time management and attention to detail - Strong communication skills and a customer-oriented mindset - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in using computer systems and software - High school diploma or equivalent required - Availability to work part-time hours, including evenings and weekends

Benefits: - Paid overtime for additional hours worked - Joining bonus for new hires - Dental insurance coverage for employees and their families - Opportunities for career growth and advancement within the company

Working Environment: At Nedbank Group, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering exceptional service and fostering a positive work environment for all employees.

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by June 10, 2024, for consideration for the Contact Center Associate position at Nedbank Group in Johannesburg, Gauteng. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.