Contact Center Associate

The Contact Center Associate at Sasfin Bank in Soweto, Gauteng, ZA will be responsible for providing excellent customer service to clients who reach out via phone, email, or chat. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to kickstart their career in the banking industry.

Responsibilities: 1. Answering incoming calls and responding to emails and chat messages promptly and professionally. 2. Providing information about Sasfin Bank's products and services to customers. 3. Handling customer inquiries, complaints, and issues in a courteous and efficient manner. 4. Escalating complex or unresolved issues to the appropriate department or supervisor. 5. Maintaining accurate records of customer interactions and transactions in the CRM system. 6. Adhering to company policies and procedures at all times. 7. Participating in training and development programs to improve product knowledge and customer service skills.

Requirements: 1. Hardworking and passionate about delivering excellent customer service. 2. Strong project management skills to handle multiple tasks simultaneously. 3. Leadership qualities to guide customers through complex issues and provide solutions. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in using computer systems and software applications.

Benefits: 1. Free accommodation for out-of-town employees. 2. Travel and spending expenses covered by the company. 3. Parental leave for new parents.

Working environment: At Sasfin Bank, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive working environment where everyone has the opportunity to grow and succeed.

Deadline to apply: 2024-07-22

Equal opportunity statement: Sasfin Bank is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.