Remote Contact Center Manager

Barloworld is seeking a highly motivated and experienced Remote Contact Center Manager to join our team in Johannesburg, Gauteng, ZA. This part-time position is ideal for a candidate with 7 years of experience in a similar role, operating at a Mid-to-Senior Level.

As the Remote Contact Center Manager, you will be responsible for overseeing and managing a team of remote customer service representatives. Your main duties will include developing and implementing strategies to improve customer satisfaction, monitoring performance metrics, conducting regular training sessions, and resolving escalated customer issues.

To excel in this role, you must possess excellent communication skills, have a strong attention to detail, and be able to effectively multitask. You should also be hardworking, energetic, and possess strong planning and analysis skills.

In addition to a competitive salary, Barloworld offers benefits such as training & professional development opportunities, medical coverage, and travel & spending expenses. Our working environment is dedicated to understanding and exceeding customer expectations, and we are committed to providing a supportive and inclusive workplace for all employees.

If you meet the requirements for this position and are looking to further your career in customer service management, we encourage you to apply by the deadline on 2024-06-10. Barloworld is an equal opportunity employer and welcomes applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.