Remote Contact Center Manager

Job Description:

Netcare is seeking a Remote Contact Center Manager to join our team in Johannesburg, Gauteng. As a part-time Associate Level position, the Remote Contact Center Manager will be responsible for overseeing the day-to-day operations of our remote contact center team.

Responsibilities: 1. Manage and lead a team of remote customer service representatives 2. Develop and implement strategies to improve customer satisfaction and retention 3. Monitor team performance and provide coaching and feedback as needed 4. Collaborate with other departments to ensure a seamless customer experience 5. Analyze data and metrics to identify trends and make data-driven decisions 6. Handle escalated customer inquiries and complaints 7. Ensure that all team members adhere to company policies and procedures 8. Develop and implement training programs for new hires and ongoing training for current team members 9. Maintain a positive and motivating work environment for the team

Requirements: 1. 5+ years of experience in a contact center or customer service management role 2. Resilient and energetic personality traits 3. Excellent critical thinking and presentation skills 4. Ability to work effectively in a remote setting 5. Strong leadership and communication skills 6. Proficiency in Microsoft Office and contact center software 7. Bachelor's degree in business administration or a related field (preferred)

Benefits: - Company transportation - Medical coverage - Free food

Working Environment: At Netcare, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and uplifting atmosphere leads to better employee engagement and customer satisfaction.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.